Challenge

When a state pledged to move off healthcare.gov and implement its own health insurance marketplace it would require the fastest implementation ever. The state hired a technology company that ticked all the boxes except managing a full project implementation. XECsupport provided the PMO to run the project so that the Chief Technology Officer and team could focus on the technology.

What We Did

XECsupport provided the PMO and client engagement services to manage the schedule, RAID log, status reporting, stakeholders, contract deliverables, subcontractors, security compliance, change management and quality assurance reviews. Stakeholders included state agencies, insurance carriers, technology partners and call center.

Result

The marketplace launched on time and successfully enrolled a record number of people. XECsupport continued to assist the CTO and team through stabilization into steady state operations and maintenance. XECsupport worked with the CFO to harvest assets including plans and estimating models for the next implementation.